Terms and Conditions of Sale (T&Cs)

1. Introduction

These terms and conditions of sale (T&Cs) govern the sales of collectible dolls made by Dolly Muse Boutique, whose head office is located in Occitanie, registered with the RCS of Montauban under number 93122274900018.

1. Acceptance of the terms and conditions of sale

Any order placed on the Dolly Muse Boutique website implies unreserved acceptance of these T&Cs. By confirming their order, the customer acknowledges having read and accepted these terms.

1. Products

The dolls offered for sale are handmade creations, personalized (sculpture, makeup, clothing, accessories, hairstyling). Each doll is unique and may have small imperfections that add to the charm of the craftsmanship.

1. Prices

Product prices are indicated in euros (€) inclusive of all taxes (VAT) excluding delivery costs. Dolly Muse Boutique reserves the right to modify its prices at any time, but the products will be billed based on the rates in effect at the time of order confirmation.

1. Order

Sales announcements are published 24 hours in advance on Instagram and on our website blog. On the day of the sale, the customer can:

• Add the doll directly to their cart according to the chosen model, or

• Click on the "Adoption" button to access a form, fill in the required fields, and send the message.

1. Payment

Payment is made online by credit card via Paypal. The order will be processed after payment confirmation.

1. Delivery

Products are delivered to the address provided by the customer when placing the order. Dolly Muse Boutique commits to shipping orders within 3 to 7 business days after order confirmation. Delivery times may vary depending on the destination.

1. No returns and no refunds

In accordance with Article L.221-28 of the Consumer Code, as the products are personalized and made according to the customer’s specifications, no right of withdrawal can be exercised. Consequently, Dolly Muse Boutique does not accept returns or refunds after order confirmation.

1. Liability

Dolly Muse Boutique cannot be held responsible for damages resulting from improper use of purchased products. In any event, Dolly Muse Boutique's liability will be limited to the amount of the order.

1. Intellectual property

All elements of the Dolly Muse Boutique website, whether visual or audio, are protected by copyright, trademarks, or patents. They are the exclusive property of Dolly Muse Boutique. Any total or partial reproduction of the site is strictly prohibited.

1. Personal data

Information and personal data collected by Dolly Muse Boutique during any order are necessary for order management and business relationships. They may be transmitted to Dolly Muse Boutique’s partners exclusively for order execution. In accordance with the "Informatique et Libertés" law no. 78-17 of January 6, 1978, as amended, the customer has the right to access, rectify, and oppose personal data concerning them.

1. Applicable law and jurisdiction

These terms and conditions of sale are subject to French law. In case of dispute, exclusive jurisdiction is given to the competent courts of Paris, in accordance with Articles 42 to 48 of the Code of Civil Procedure.

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